Today’s SF Chronicle has two remarkable opinion colums about state politics in California.
Debra Saunders, the token right-winger, reveals Carly Fiorina is a deadbeat. She owes $500,000 to her employees for her failed 2010 senate candidacy. What makes this laundry-airing remarkable is Fiorina is rumored to be running for President. And Saunders got Fiorina’s former campaign manager Marty Wilson on the record confirming the debt. Quite a takedown.
Also Slick Willie Brown’s normally terrible column is interesting this week in revealing the Democratic machine. He floats a trial balloon for how California’s top politicians might shuffle jobs in the next few years, with Harris for Boxer and Newsom for Jerry Brown. “The issue will be which of their clients they persuade to run for the Senate seat”; the “they” refers to consultancy Ace Smith. I guess they’re the ones calling the shots.
California’s biggest individual health insurer, Anthem, treats its customers with remarkable contempt. This blog post is boring, but I think it’s important to occasionally document poor behavior from powerful companies.
I received a letter December 9, “INTENT TO NON-RENEW”. They said I owed them $6.89 and had three weeks to pay up or they’d cancel me, a ten year customer. Except I didn’t owe them money. I pay all those bills automatically, the correct amount had been sent. The exact amount is for “pediatric dental insurance”, something they tacked on this year when they realize they screwed up the ACA requirements. I’m guessing their billing system failed to post one month somehow.
What is so contemptuous is the communication. They go straight from “minor problem” to “we are cancelling your health insurance”, in an officious letter, with no followup. Their customer service is terrible. I finally got through (two separate automated phone systems) to someone who could only vaguely say I look paid up and they have no idea why the letter was sent.
Anthem has a remarkable online bill pay system, BTW. Or rather they don’t, they outsource it to Princeton eCom, a site that looks like a clumsy phishing attempt. It requires a separate login. Your password is limited to 8 characters. For the billing site. Of a health insurance company.
Cancelling health insurance is a big, scary threat. Anthem appears to casually do that because of random billing errors, with no humane communication. I dread what the process will be like if I ever have a significant claim.
A friend of mine is buying his first Mac, so here’s a list I made for him for essential software.