I'm a happy Briggs & Riley customer. They make suitcases. Well made and functional cases, but heavy, expensive, and not particularly attractive. What makes them worth the price is a true, no bullshit, lifetime warranty. "If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge."

We own two of their smaller size suitcases. Both have had to have significant repairs, one several times (a flawed wheel design, since re-engineered). Each time the repair has been completely stress free. Ship or bring them the case, get the case back in a week or two. Done. I'll be a loyal customer for life.

PS: luggage is one of the most heavily spammed Google searches. I wonder what will come of this ad-free, commerce-free, genuine customer testimonial?

  2011-02-04 00:15 Z