I bought a new cell phone and upgraded my AT&T contract. I've liked their service and the deal was good, so why not?
Because their customer service is fubar, that's why not. For the past two weeks AT&T has not been able to help GSM customers do things like, say, activate new service. Why? They just deployed a new CRM system and it doesn't work.
I've been waiting for a week to use my new phone. I'm sure glad they have a 30 day refund policy.