I love the Internet service I get from Astound, but not so much their online account system. The billing login is pretty screwed up. Things to know:

  • The billing credentials are separate from your “Internet Account Manager” credentials.
  • Username and password will both be forced to lowercase.
  • The password recovery system will mail you your password in plaintext.
  • Parts of the online system ask for a registration password. That password is “astound”.
  • Astound formats account numbers in three fields, like 005 0123456 01. The form presents two boxes: try 005 012345601
  2015-01-20 18:25 Z