Astound is a good ISP. I started getting Internet from them a few months ago, upgrading from a $50 6Mbps DSL link to a $70 100Mbps cable link. And it’s like I can see through time. The difference in usability is astonishing. Equally importantly, Astound has been entirely reliable and trouble-free.
The key thing is Astound is not Comcast. Comcast is an evil company with a long history of breaking TCP/IP in various ways that harm customers. Astound just provides pure, sweet, clean bits. Installation requires they bring their own coaxial from the pole to your house. They also offer phone and TV packages. The customer experience is a bit squirrely, I wouldn’t count on them for email hosting or tech support. But the basic Internet service is terrific.
I’d previously been a very happy Sonic DSL customer. They are also a terrific independent ISP with fantastic service. Unfortunately DSL is limited by the technology, the best they could deliver to my house is 12Mbps and that would have been significantly more expensive than Astound. Sonic is now working on fiber-to-the-house, including San Francisco, which should be terrific if they can do it.
We’re very lucky in SF to have a competitive ISP market. We have two DSL providers, two cable providers, and a surprisingly robust fixed wireless provider in MonkeyBrains. Most of the urban US only has two options and large parts of the rural US don’t even have that. The Sonic CEO’s 2011 blog post about broadband duopoly is fantastic background for how we got to have such crummy service in the US.