Uber’s sure in a shitstorm now. On top of the long standing questions about their treatment of drivers, insurance, regulatory issues, etc they’ve shot themselves in the foot twice this week with ethical lapses. Once with an executive proposing doing “opposition research” on a journalist to discredit her, and again with troubling concerns about the privacy of rider records. I love the Uber product, but it’s clear the company has a serious problem.
Google’s “Don’t be Evil” policy was a valuable guiding principle for us. It was a shorthand for not doing things that were obviously unethical. Uber needs that. “Should we offer our drivers shady subprime loans?” Of course not, that’d be evil. “Should we poach Lyft drivers without worrying how it screws up their ride dispatch?” No, don’t be evil. There’s reasonable debate about exactly what is ethical or acceptable. For instance I’m 100% fine with Uber throwing elbows at corrupt cab companies. But the overriding principle needs to be acting ethically or else you end up with the shitstorm Uber has.
Uber’s problem appears to be at the top with Travis Kalanick, the founder and CEO. He’s set the company on an aggressive libertarian path and it’s ugly. (I’m also struck by Kalanick’s early founder role with Scour, a late-90's product for pirating music from unwitting people’s unsecured Windows computers.) It may be that a lack of ethics is in the company’s DNA.
I love Uber, but a transportation product like theirs is a natural monopoly and Uber is showing themselves untrustworthy. I’m beginning to share the pessimistic view of Metafilter user rhizome that “the taxi industry is so corrupt that any organization that would unseat them has to be just as bad”. It shouldn’t be that way, Uber could do better.