My hot water heater broke this weekend. An expense, sure, but the big bummer is the nuisance of getting it repaired. It's way too difficult to find someone to do work like this. How can I trust that they'll do a good job? How do I know they won't rip me off?
I have the same problem hiring landscapers, architects, etc. The sewer guys I hired to fix a problem a few months ago charged me way more than they said they would and did a sloppy job. They didn't even haul off the old pipe!
This problem seems unique to modern society. The Internet makes it easy to comparison shop and buy goods but finding quality services requires local community. Alas, craigslist doesn't help, either.